Radisson Hotel & Suites Fallsview - Niagara Falls

Very nice hotel with modern accomodations. Conceirge in the lobby was very helpful for directing you to all of the attractions, and the local stores.

We did not expect that we got the best view of the falls for the price that we paid.

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Check-in was efficient ~ dealt with staff three different times and each individual was courteous and helpful ~ convenient parking ~ would recommend this hotel to family & would stay there again myself.

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We liked the location, walking distance to attractions and the hotel was somewhat nice. However, I found a bloodied napkin INSIDE my ice bucket. When I brought it down to the manager and requested a new one, he did not even apologize for it nor asked me my room number!!! He basically brushed it off!!! Two days later we ran out of bathroom tissue.. I think that for what we paid we could have difenetelly done better somewhere else.. Would I stay there again? Doubt it.. unless there is NO other hotel available in town!!

The best thing about the room was the view of the horseshoe falls. it was amazing and the sun in the morning with the falls was gorgeous. Stayed on the 6th floor but wouldnt rec going any lower. Good rates for the room. Only disappointment was the dirty jetted hot tub. Found hair from the last guests in the jets and rooom service did not clean.

The hotel is within walking distance to many attractions and facilities. Staff is courteous and helpful, from front desk to housekeeping. My short vacation made great by this hotel accomodations.

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Only thing I did not like was the advice given by concierge. He just seemed a bit too eager to have us book a 4 hour trip on the falls for $80 per person ($160 for a couple) and ignored repeated requests about some of the less expensive more popular tours (such as Maid of the Mist). After I concluded that the concierge was probably getting his bread buttered by this particular tour group, I basically went elsewhere to get my advice. I believe that any hotel that offers a concierge service should make sure that the interests of their guests are looked out for over the interests of the local merchants. This was clearly not the case, here. Otherwise I can say the overall service was great and there were no complaints. Parking attendants were especially helpful!

We were pleasantly surprised that a room billed as a "River View" room actually had a great view of Niagra's Horseshoe Falls.

Wifi not accessible on third floor - alternatives suggested were to to take our computer to the fourth floor and sit in the hall, I guess. Or take the computer to the lobby. Since I was traveling with a teen, wifi was important. No one at the front desk offered any solutions when we discovered the problem or when I reported my dissatisfaction upon checkout. NOW THE GOOD NEWS - reporting this unpleasant hotel experience to customer service at hotels.com resulted in a cash voucher being sent from John at hotels.com customer service.

Very nice hotel. Big room with 2 queen size beds, not like other hotels that have double beds. A bit of a walk to attractions

We reserved a fallsview room and were not disappointed. Our view of the falls was clear and very enjoyable.

the room was on the 2nd floor when i requested a high up room at the price i was paying for a falls view room. the bed was hard and totally not comfortable.. my back hurt me everyday from the bed.. i would recommend the marriot right next door which looked amazing

Hotel is above average and the staff is very good. This is a very busy hotel so don't get booked into a first floor room because it tends to be noisy.

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We thought we were going to be staying in a more luxurious hotel. The rate was high, the location was right, the hotel brand has a good reputation. We were wrong about that -the room could have been cleaner - there were crumbs on the floor from the last occupants. We found some hairs on the bathroom floor. But the worst was that the room was a designated non-smoking room but stunk like smoke. The room reeked and was very stuffy even after we turned the A/C on & left it on for five hours while we toured the sights...

The room was very nice, the carpets needed cleaning and the pool was small. The view of the falls was wonderful if you are above the 10th floor. I would recommend going to surrounding towns for meals as they seem to be less expensive. We traveled for our 25th anniversary and would go back again, without waiting another 25 years.

Well, the hotel was easy to find. The air conditioner was broken in our room and I had gone to the front desk to advise them that the air conditioner was not working correctly. I was asked if we were leaving for the day and I stated yes. The front desk advised that they would have maintence go and look at it. When we arrived back to the room, it was hot. I went back to the front desk and again told them that the air conditioner was broken and that I was staying in the room until someone came and looked at it. It was then fixed within an hour and took another hour to cool off the room. There was also a Pizza Hut that was next to the lobby but it closed at 10pm. The pool was nice but the hot tub was the same temp as the pool.

great value

The room was a bit dusty. We had a fallsview room. In the end we really didn't need to pay extra for the fallsview because we saw enough of the falls when we went out. Although the hotel is located directly across from the horseshoe fall and you do get a great veiw of it. THe Marriott does sit right in front of it though.

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The one amazing thing about our room is that we had an amazing view of horseshoe falls. We had a king suite room, very spacious. We had several issues with the room that we had to contact front desk about. Our air conditioner was broken, our tv power button was broken, our hotel guide book was missing half of the information that was supposed to be in it and there was toilet paper in the toilet that had not been cleaned out before we arrived. We had arrived in the Niagara Falls a little earlier than we had planned and they would not give us our room until right at the 4:00pm check in time! The pool was also much smaller than we had expected. It was more like a childs wadeing pool.

During our stay in Niagra, I experience the true meaning of the falls, when at 1:30 am water began dripping from the ceiling. When we called the front desk they thought we were kidding. Finally someone came up and gave us some towels to cover the wet spot.

I chose the Radisson due to it's proximity to area attractions. I wasn't interested in a falls view from my room as the room was for sleeping, not viewing the falls. Therefore, I chose a two-queen city view for my family. Apparently, the Radisson is only concerned with the quality of their falls view rooms as the 2nd floor city view unit we had was in poor shape. The beds were atrocious! The mattresses were rock hard and had to have been at least 20 years old. The bed spread was also ancient and showed a lot of wear and tear. The upside of this hotel was the curteous staff. Everyone we spoke to at the hotel was very helpful and made every effort to make your stay comfortable. The only exception was Saturday night. We attempted to order room service after a long day of sightseeing. The button for room service on both phones did not work. I walked down to Tony Roma's, which handles room service at the Radisson, to place an order. The bartender was very helpful and informed me after I placed the order that the food would be delivered in 20 mintues to my room. 30 minutes after the time on my receipt, I called the front desk and asked to be transfered to Tony Roma's for assistance with a room service order. Upon reaching a woman at Tony Roma's and explaining my issue, she informed me that they were not running room service that night and who helped me? When I told her it was the bar tender she gruffly stated that he should have known better and asked if I could please hold. She returned a few seconds later and told me that since my order had already been placed and paid for it would be sent up, however she stated that there was no need for me to call and complain that the order was already more than 10 minutes late. She stated that it had not yet been 20 minutes. I told her not to call me a liar when I had the time stamped receipt in my hand and at that exact momemt it had been 32 minutes. Although the food was what we expected and there were no issues, the customer se

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We loved the Radisson because our view from the 11th floor was breath-taking. We paid for "falls view" and encourage all trip planners to do the same. It would have been heart-breaking to pay to stay in this wonderful location and been a few rooms over from ours--with a great view of the back side of the Marriott!

Very clean, nice beds and a good view.

this hotel is a bad choice

My wife and I were vacationing for our wedding anviversary and bought a room, but got upgraded to a suite with a fallsview. That was great. The view was not spectacular because we were somewhat sheilded from the falls by a building across the street. Nontheless, we did have a falls view. Parking was ridiculous and we made other arrangements.

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Shows some age. Hallways need some cleaning and vacuming. Room was very comfortable for the time you spent in the room. Falls view was great. Hotel staff and tour planners very friendly and helpful. Convenient location. Shuttle to many attractions nearby.

falls view was great dumpster view of hotel's across the street, not

Our room was EXCELLENT!!! We were very pleased with what we received for the money we spent. The view was incredible, the room was clean and well-appointed (except that the phone did not work well, but we didn't need to use it much.) We would come again!

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I didn't know what to expect after reading the many reviews of this hotel, but I was very pleasantly surprised. Even though I was in the "older" part of the hotel, it was very nice - the room was very clean and quaint. It is also within walking distance of everything, even Clifton Hill the "Fun Street".

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Good value. Hotels next door were $40-$50 more per night. Room was nice but the bed could have been more comfortable.

Great rate for a clean, spacious room with a fabulous view!! Hot tub connected to pool and was a little too cool but we were busy sightseeing anyway. Nice size refrigerator in room. Parking is a bit pricy but includes the valet service so we definitely got our money's worth. Coffee shop and Pizza Express never opened. Food prices in the area are high so we drove to Lundy Lane which was more reasonable. Great dinner at Capri restaurant and breakfast at IHOP. We'll come back for our 30th!!

Comfortable beds, clean, great location, Super view of the falls from our room, It was what I would expect when I travel. The only down side was no breakfast included, for what we saved we had more than enough for breakfast close by.

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This was a very nice hotel at a great price. The room was very big and comfortable and in a very good location. It was very clean and the staff were very friendly. The parking is a little expensive though.

The staff were courteous and very helpful, even engaging our seven year old in conversation. The room was spacious, clean and very comfortable.

This place with some hard work and some money invested could be great, instead they settled for average.